Return Policy
Pine Needle Tea Bags, Loose Needles, Branch Tips
Returns will be available 30 days from the delivery date at the customer’s expense. These products are fresh and require refrigeration immediately, as per instructions. Any mould that grows on the product is due to improper storage, and therefore returns will only be honoured within 4 weeks of delivery. Replacement only; no refunds.
Oils, distillates, and spirits;
These products have a 3-year guarantee from spoilage. If the product is damaged due to delivery, the customer has one week from delivery to email us a photo of the damaged product for replacement only. No refunds. We will resend the product at our expense.
PRIVACY POLICY
We are committed to protecting the privacy and security of our customers' personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our website and services. By accessing or using our website, you acknowledge and agree to the terms of this privacy policy.
Information We Collect
We may collect certain personal information from you when you visit our website or place an order through our e-commerce platform. The types of information we may collect include:
1.1 Personal Information: We may collect your name, email address, mailing address, phone number, and other contact details when you create an account, place an order, or communicate with us.
1.2 Payment Information: When you make a purchase on our website, we collect payment information, such as credit card or debit card details. However, please note that we do not store or retain your payment information. All payment transactions are securely processed by our trusted third-party payment processor, Stripe. Please refer to Stripe's privacy policy for more information on how they handle your payment information.
1.3 Website Usage Information: We may collect certain information about your interactions with our website, such as your IP address, browser type, operating system, referring URLs, and pages viewed. This information helps us analyze trends, administer the site, and improve our services.
Use of Information
We use the information we collect from you for various purposes, including but not limited to:
2.1 Providing and Improving Our Services: We use your information to process and fulfill your orders, communicate with you about your purchases, and provide customer support. We may also use your information to improve our website, products, and services.
2.2 Marketing and Communications: With your consent, we may send you promotional emails, newsletters, and updates about our products, services, and special offers. You have the option to unsubscribe from these communications at any time.
2.3 Legal Obligations: We may use or disclose your information to comply with applicable laws, regulations, legal processes, or governmental requests.
Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties for marketing purposes. However, we may share your information with trusted third parties in the following circumstances:
3.1 Service Providers: We may engage third-party service providers to perform certain functions on our behalf, such as order fulfillment, payment processing, website analytics, and marketing. These service providers have access to your information only to the extent necessary to perform their functions and are obligated to maintain the confidentiality and security of your information.
3.2 Compliance with Laws: We may disclose your information if required to do so by law or in response to a valid legal request or process, such as a court order or government inquiry.
Data Security
We take reasonable measures to protect the security and confidentiality of your information. However, please note that no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Third-Party Websites
Our website may contain links to third-party websites or services. Please note that this privacy policy does not apply to third-party websites or services. We encourage you to review the privacy policies of those websites or services before providing any personal information.